In accordance with the regulations issued by the Pennsylvania Gaming Control Board (“PGCB”), this page provides information which you may find useful in relation to your gaming activity and your account with us.

Playing Responsibly

Caesars Interactive Entertainment, LLC (“us”) is committed to its players playing responsibly. Additional information may be found in our Responsible Gaming Policy. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER

We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option – like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.

The decision to gamble is a personal choice. No one should feel pressure to gamble – from others or themselves.

Gambling should not be perceived as essential to having a good time.

Limits should be set before starting to gamble. Money spent on gambling should be considered the cost of entertainment. People should gamble only with money they can afford to lose. A person who chooses to gamble should set time and monetary limits and adhere to them.

There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.

Excessive use of alcohol when gambling can be risky. Irresponsibly using alcohol can affect a person’s judgment and interfere with the ability to adhere to predetermined limits.

You may seek professional help from the following organizations:

The Council on Compulsive Gambling of PA-

www.pacouncil.com

The National Council on Problem Gambling-

www.ncpgambling.org 

The PA Department of Drug and Alcohol’s Gambling Addiction Participating Providers List-

https://apps.ddap.pa.gov/gethelpnow/ProviderSearch.aspx?zip=

Gambler’s Anonymous of PA-

www.gamblersanonymous.org/ga/locations/state/table/PA/na/na/na/na/10?#gmap-nodemap-gmap0

The Board’s Office of Compulsive and Problem Gambling-

https://gamingcontrolboard.pa.gov/?p=66

National Suicide Prevention Lifeline

1-800-273-TALK(8255)

https://suicidepreventionlifeline.org/

Preventing Underage Gambling

It is illegal for anyone under 21 to gamble for real-money on Caesars Casino Pennsylvania.

We perform an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for age verification information from the player and suspend the player's account until he provides information that verifies appropriate age to our satisfaction.

Unfortunately, no system is foolproof. If you know a person under 21 who is registered with the Caesars Casino Pennsylvania real-money platform, please notify our Player Support Team. If anyone with an account is found to be under the age of 21, the account will be closed, all bets placed will become null and void, and any winnings will be forfeited. Other legal ramifications may also apply.

Looking Out for Kids

Responsible gaming means making sure parents understand the importance of supervising their children's online activities. The internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Tips for parents:

• Do not leave children unattended near your computer when you are logged into your Caesars Casino Pennsylvania real-money account.
• Do not allow persons under 21 to participate in any gambling activity.
• Keep your Caesars Casino Pennsylvania real-money username, password, and deposit method details out of the reach of children.
• Educate your children about the illegality and potential dangers of underage gambling.

Setting Limits

Most gamblers are casual gamblers - they do it for fun and entertainment. Experts agree that casual gambling with affordable wagers can be a harmless, enjoyable pastime. Responsible gamblers understand that gambling entails risk. That is why gambling responsibly means setting predetermined, acceptable limits. People who set responsible limits are gambling with funds they can afford to lose. Those limits differ from person to person, according to their financial situations. Setting those limits - and sticking to them - is crucial. A player can establish his own limits and provide direction to others by developing a set of personal guidelines to determine whether, when, and how much to gamble.

We want players to have a great time on our site and gamble responsibly. On the Caesars Casino Pennsylvania real-money platform, a player can set the following limits on his account:

• Deposit limit- Deposit limit(s) will be offered on a daily, weekly and monthly basis and will specify the maximum amount of money a registered player may deposit into his registered iGaming account during the selected period of time. With the deposit limit option, a user is prevented from depositing specified funds into their iGaming account. The deposit limitation takes effect immediately and does not require re-login to the user’s iGaming account. Limitations are applied on a calendar basis, and will expire at midnight of the specified timeframe. If the user decreases the limit then it will take effect immediately. If the user increases the limit, then it will take effect after the current period has expired. Please note that if you have RG limits set while trying to make a deposit that would exceed these limits, your deposit will go into pending status and the deposit funds will be unavailable until the RG limits reset (given that this would not again cause exceeding of the limits).
• Spend limit - Limit on the maximum amount that may be wagered during a daily, weekly or monthly basis. The registered player will be unable to participate in gaming for the remainder of the time selected if the registered player reaches the limit on the amount wagered for that period of time. The spend limit option prevents the patron from wagering if they have reached their limit. The spend limitation takes effect immediately and does not require re-login to the user’s iGaming account. Limitations are applied on a calendar basis, and will expire at midnight of the specified time frame. If the user decreases the limit then it will take effect immediately. If the user increases the limit then it will take effect after the current period has expired.
• Daily time-based limit - A daily based limit that will specify the maximum amount of time, measured hourly from log on to log off, a registered player may spend engaging in iGaming. If a time based limit is reached during play, the registered player will be permitted to complete any round of play, or active or prepaid tournament.  The daily time based limit option prevents the player from wagering if they have reached their time limit for the given period. The daily time based limitation takes effect immediately and does not require re-login to the user’s iGaming account. The wager will either be accepted or not accepted based on the daily time based limit. Limitations are applied on a calendar basis, and will expire at midnight of the specified timeframe. If the user decreases the limit then it will take effect immediately. If the user increases the limit then it will take effect after the current period has expired.

In addition to setting his own limits, a player can request to adjust his limits at any time online on the Responsible Gaming page accessible from “My Account” within the client. A player may decrease the limits which they have set at any time with such decrease being effective immediately. A player may increase his limits, with any increase becoming effective after the current period has expired.  If a player needs help, Player Support is available 24 hours a day to assist him.

To learn more about self-imposed limits, visit:

https://gamingcontrolboard.pa.gov/files/compulsive/Self_Imposed_limits_iGaming.pdf

Self-Suspension

If, at any stage, a player wishes to take a break from gambling, he can request a self-suspension from the Caesars Casino Pennsylvania real-money platform anytime between 3 days and 30 days by selecting “Responsible Gaming” from the “My Account” tab when logged in.

During the "self-suspension" period a player's Caesars Casino Pennsylvania account will be suspended for wagering and deposits and Caesars Casino Pennsylvania will take all reasonable measures to make sure the player does not receive promotional offers. This suspension is irrevocable during the "self-suspension" period. The player's Caesars Casino Pennsylvania account will automatically re-open at the end of the selected "self-suspension" period.

Self-Exclusion

If, at any stage, a player becomes concerned about his gambling, he can make a request online to be self-excluded.

Statewide Self-Exclusion

Player’s may ban themselves from playing on all licensed internet gaming sites in Pennsylvania through the Pennsylvania Gaming Control Board’s (“PGCB”) statewide self-exclusion program.  By self-excluding, the player is authorizing the PGCB to direct all Pennsylvania internet gaming licensed permit holders to restrict his gaming activities in accordance with the self-exclusion request and until such time as the PGCB removes his name from the Self-Exclusion List upon the conclusion of the ban period.  In the case of a 1-year or 5-year self-exclusion, these will remain in effect until the time period has expired.  A request for lifetime self-exclusion is permanent.

To learn more about the PGCB statewide self-exclusion program, visit:  

https://gamingcontrolboard.pa.gov/files/compulsive/Self_Exclusion_iGAMING_brochure.pdf

Or visit the Pennsylvania Gaming Control Board’s Online Self-Exclusion Enrollment form: https://gamingcontrolboard.pa.gov/SelfExclusion/Default.aspx?ReturnUrl=%2fSelfExclusion%2f   

Please note that any request for exclusion, including enrolling in the PGCB statewide self-exclusion program, will also apply to all casinos and gambling facilities owned, operated, or managed by Caesars Entertainment and its affiliates. In other words, the player agrees not to gamble or even visit any part of a facility - including gaming areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas, pavilions, entertainment venues, and any other area of a gambling complex - at any property owned, operated, or managed by Caesars Entertainment or its affiliates during the period of his self-exclusion.

Finally, Caesars Casino Pennsylvania reserves the right to exclude a player at company discretion if there is a reasonable risk that the player is not gambling responsibly and he refuses to self-restrict or self-exclude.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation

If a player is on an in-house Caesars Entertainment (CET) program, or on a state list in which CET operates, a patron will be prohibited from gaming igaming online.

Closing Your Account

If you would like to close your account, you may call our Player Support Team 24/7 at 1-800-830-8269

Risks Associated With Gambling

• Gambling can have an impact on a players life, some of the risks associated with gambling are:
• Losing more money than you budget for.
• Spending more time gambling than you intend.
• Neglecting loved ones.
• Declining self-esteem.
• Increased stress and anxiety.
• Developing a preoccupation with gambling.
• Placing increasingly larger bets in order to get a rush.
• Gambling to escape or to improve your mood.
• Playing to escape from reality.
• Heightened states of euphoria which may affect your judgment.

When Might Gambling Be a Problem?

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

• Do you lose time from work due to gambling?
• Is gambling making your home life unhappy?
• Is gambling affecting your reputation?
• Have you ever felt remorse after gambling?
• Do you ever gamble to get money to help pay debts or solve other financial difficulties?
• Does gambling decrease your ambition or efficiency?
• After losing, do you feel you must return as soon as possible to win back your losses?
• After a win, do you have a strong urge to continue and win more?
• Do you often gamble until your last dollar is gone?
• Do you ever borrow to finance your gambling?
• Have you ever sold any real estate or personal property to finance gambling?
• Are you reluctant to use “gambling money” for normal expenditures?
• Does gambling ever make you careless about the welfare of your family?
• Do you ever gamble longer than you had planned?
• Do you ever gamble to escape worries or trouble?
• Have you ever committed or considered committing an illegal act to finance gambling?
• Does gambling make you have difficulty sleeping?
• Do arguments, disappointments, or frustrations create an urge to gamble?
• Do you have an urge to celebrate good fortune with a few hours of gambling?
• Have you ever considered self-destructive behavior as a result of your gambling?

Myths Associated with Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

• A player’s luck changes the more he gambles.
• If a player increases the value of his bets, he will win his money back.
• That a player can have a lucky day.
• Tracking previous results can help a player forecast the coming results.
• If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
• That a player can develop a special strategy that will help him win.
• Knowing a game well will increase a player’s chances of winning.
• It’s not possible to become addicted to something like gambling.
• To be a problem gambler a player has to gamble every day.
• If a player can afford to gamble then he can’t be a problem gambler.
• Only irresponsible people become addicted to gambling.
• Problem gambling is easy to recognize.

Rules of Responsible Gaming

Click here to learn more.

Randomness of Play

Click here to learn more.

RESPONSIBLE GAMING MEANS: Knowing when to stop. For more information, click here.

Changing or Resetting Your Password

If you have forgotten your password, you may reset it by selecting “Forgot Password” from the login screen and providing your email address. You will receive an email within 24 hours containing a link to reset your password, at which time you will need to answer two security questions for verification.

If you would like to change your password, you may change it by selecting “My Account” when logged in and clicking on “Login Details.” In order to change your password you must have strong authentication enabled on your account.

Strong Authentication

Enabling strong authentication adds an extra level of security each time you log into your CaesarsOnline.com account.  If you enable this option, you'll receive an SMS at each login attempt and will need to input the security code from that SMS.

Strong Authentication only works if you have an American mobile phone number. Therefore, you have to include your country code. Example: 1-123-456-7890.

You may enable strong authentication when logged into your account by selecting “My Account” and clicking on the option titled “Login Details.”

You may email [email protected] at any time if you require assistance.

Complaints

To file a complaint with Caesars Interactive Entertainment, LLC (“us”) please email [email protected], and include all relevant facts and circumstances.  You are required to use all reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us.  If you have exhausted all such reasonable means, you may use the PGCB’s Internet Dispute Form.

Terms of Service

The Caesars Casino Pennsylvania Terms of Service can be found here.

Account and Game History

You can obtain account and game history by logging into your account and choosing “My Account” and selecting “Account Statement.”

If you need additional assistance please contact our Player Support Team 24/7 at 1-800-830-8269, or via email at [email protected]. 

Underage Gambling

It is a criminal offense for persons under the age of 21 to gamble.  Anyone who facilitates a person under the age of 21 to gamble has committed a criminal offense, and shall be prohibited from Internet gaming.

Account Security

It is your responsibility to configure your client terminal’s auto-lock feature to protect your client terminal from unauthorized use.

You are prohibited from allowing any other person to access or use your Caesars Casino Pennsylvania account.

Federal Prohibitions and Restrictions

There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).  It is a Federal offense for persons physically located outside of Pennsylvania to engage in Internet wagering through a Pennsylvania casino, unless explicitly authorized by the Pennsylvania Gaming Control Board.

Mobile Gaming

Be aware, if using a property issued mobile device, connection will be terminated if it is removed from the property boundaries of the casino hotel facility.

Must be 21 or older to gamble. Know When To Stop Before You Start.® If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537)